5Cs of written communications (PMBOK)

5Cs of written communications (PMBOK)

The 5 C's of written communication are:

Conversational, Clear, Concise, Connected, and Correct

Clarity: To make the writing easy to understand, it should be clear.

Conciseness: To make the text easily understandable by the reader, it must be concise and clear. Concise writing can enhance engagement and interest in the message.

Correctness: Writing should be free from grammatical, punctuation, and spelling errors, boosting the writer's credibility and professionalism and making it easier for the reader to understand.

Completeness: Writing should include all essential information, thoroughly covering the topic at hand. Completeness ensures that the reader has all the necessary information to understand the message and make informed decisions.

Consideration: Writing should be tailored to the audience and context, showing consideration for the reader. Considerate writing helps establish trust and positive relationships with the reader.

By incorporating the 5 C's of Written Communication, one can effectively convey their message, establish credibility and trust with the audience, and attain the desired outcome.

Sample Quality Management Plan


The purpose of this Quality Management Plan is to establish the policies, procedures, and documentation necessary to ensure that the project will be completed in accordance with the applicable regulations and standards. This plan will be reviewed and updated as necessary throughout the project.

Quality Policy: Our project will be completed in accordance with the highest industry standards and regulations. We will work diligently to meet or exceed customer expectations and to continuously improve our processes and services.

Quality Objectives:

  • To ensure that all project deliverables meet or exceed customer requirements
  • To achieve a customer satisfaction rating of at least 95%
  • To complete the project within budget and on schedule
  • To minimize errors and defects in all project deliverables

Quality Responsibilities:

  • The project manager is responsible for overall project quality and for ensuring that the project is executed in accordance with the Quality Management Plan.
  • The quality control manager is responsible for the quality control system and for ensuring that all project deliverables comply with the applicable regulations and standards.
  • The quality assurance manager is responsible for the quality assurance system and for ensuring that the project is being executed in accordance with the Quality Management Plan.
  • All project team members are responsible for following the Quality Management Plan and for reporting any quality-related issues to the appropriate parties.

Customer Feedback:

We will solicit and encourage customer feedback throughout the project and will use this feedback to improve our processes and services. We will also use customer feedback to measure our progress towards meeting our quality objectives.

Quality Management System:

Our Quality Management System will be based on ISO 9001:2015 and will include the following components:

  • Quality Control: We will establish a quality control system to ensure that all project deliverables are accurate, complete, and comply with the applicable regulations and standards.
  • Quality Assurance: We will establish a quality assurance system to ensure that the project is being executed in accordance with the Quality Management Plan and that the project objectives are being met.
  • Audits: We will conduct internal audits to assess the effectiveness of the Quality Management System and to identify opportunities for improvement.
  • Documentation: We will maintain all relevant documentation, including project plans, quality control and quality assurance records, and customer feedback.
  • Training: We will provide training to all project team members to ensure that they are familiar with the Quality Management Plan and the applicable regulations and standards.

Continuous Improvement:

We will continuously review and improve our processes and services to ensure that we are meeting or exceeding customer expectations and to achieve our quality objectives.


This Quality Management Plan provides the framework for ensuring that the project will be completed in accordance with the highest industry standards and regulations and that customer expectations will be met or exceeded. The plan will be reviewed and updated as necessary throughout the project

Sample Resource Management Plan

Resource Management Plan

Introduction: The purpose of this Human Resource Plan is to explain how we'll get, develop, and manage the people working on our project. We'll keep reviewing and updating this plan as we go along.

Human Resource Policy: We're putting together a project team made up of people who are highly skilled, motivated, and committed to making the project a success. To help them finish the job on time and within budget, we'll offer them chances to keep learning and growing.

Human Resource Objectives: We aim to:

  • Get the right people with the skills and experience we need for the project.
  • Keep our team members satisfied and engaged.
  • Avoid having people leave the team.
  • Keep offering ongoing training and development opportunities.

Human Resource Management: Our Human Resource Management plan has these parts:

  • Recruitment: We'll find and hire the right people for the job by using different methods, like posting job openings, asking current employees for referrals, and hiring through recruiting agencies.
  • Onboarding: We'll give new team members a thorough onboarding program to make sure they feel welcome and know what they need to do for the project.
  • Training and Development: We'll keep offering chances for the team to learn and grow, so that they have what it takes to get the project done on time and within budget.
  • Performance Management: We'll make sure our team members are meeting their goals, and we'll also help them identify ways to improve their work.
  • Employee Relations: We'll work hard to address any concerns our team members have and make sure they're happy and invested in the project.

Human Resource Responsibilities: Here's who's responsible for what:

  • The project manager is in charge of managing the whole team and making sure the project follows the Human Resource Plan.
  • The human resources manager will run the recruitment, onboarding, and employee relations programs.
  • The training and development manager will find and provide chances for the team to learn and grow.
  • Every member of the project team needs to take part in training and development opportunities and make sure they're meeting their performance goals.

Employee Feedback: We want our team members to give us feedback during the project, and we'll use it to help us improve our processes and make sure everyone is happy and invested in the project.

Continuous Improvement: We'll always keep an eye on how we're doing and look for ways to do things better when it comes to getting, developing, and managing the project team.

Conclusion: This Human Resource Plan tells you how we're going to get, develop, and manage the project team. We'll keep making changes to it as we go along, so that the team has the knowledge, skills, and resources to finish the project on time and within budget.

Sample Risk Management Plan

Risk Management Plan: A Framework for Identifying, Assessing and Managing Project Risks

Purpose: The Risk Management Plan is designed to provide a comprehensive approach for identifying, evaluating, and mitigating the potential risks that may impact the project's success. This plan will be continually reviewed and updated throughout the project to ensure its relevance and effectiveness.

Policy: Our project will follow the best risk management practices, proactively identifying and assessing potential risks and developing strategies to minimize or avoid them.


  • To identify the potential risks to the project
  • To evaluate the likelihood and impact of each risk
  • To create risk mitigation plans and contingencies
  • To continuously monitor and adjust risk management strategies as necessary

Process: The process of risk management will include the following steps:

  • Risk Identification: Using various techniques such as brainstorming, checklists, and historical data analysis to identify potential risks.
  • Risk Assessment: Assessing the probability and impact of each identified risk and prioritizing based on this evaluation.
  • Risk Mitigation: Developing plans and contingencies to mitigate or avoid potential risks.
  • Risk Monitoring and Control: Continuously monitoring and updating risk management strategies throughout the project.


  • Project Manager: Overall responsibility for project risk management and ensuring the project follows the Risk Management Plan.
  • Risk Management Manager: In charge of risk identification, assessment, and mitigation processes.
  • Project Team Members: All members are responsible for identifying potential risks and participating in the risk management process.

Risk Register: A Risk Register will be maintained, including the following information for each potential risk:

  • Description
  • Likelihood
  • Impact on project
  • Mitigation strategy
  • Responsible person/team
  • Status

Continuous Improvement: The Risk Management Plan will be continuously reviewed and improved to ensure the most effective and efficient risk management processes.

Conclusion: The Risk Management Plan provides a structured approach to identifying, assessing, and mitigating potential risks to the project's success. Regular reviews and updates will ensure that the project follows the best risk management practices and effectively manages potential risks.

Top PMP Exam Tips

Importance Of PMP Certification

Major groups and state organizations acknowledge the PMP certification. Several famous groups desire that their employees and contractors affiliated with project management should preferably have qualified the PMP certification. Thus, PMP training has become extremely important for passing the PMP exam. Some of the important organizations that require PMP certification include Bell Atlantic, Bell South, Motorola, IBM, Novartis, Citibank, Microsoft, Shell, and BP. Government agencies that support PMP certification include U.S. Department of Energy, U.S. Defense Systems Management College, and Canada’s Department of National Defense.

PMP Exam Tips

The PMP certification exam can be passed by adopting a planned methodical approach, with determination, and hard work. The global

PMP Exam Study Guide

recognition of PMP certification should be a great motivation factor to pass the PMP exam. The following PMP exam tips will be useful to pass the PMP certification exam, which should be taken soon after the completion of a PMP exam prep course.

Layout Of Questions

Each question has four likely answers and one answer will be correct. The questions may include charts, and diagrams. The questions should be read carefully, and identify one or two evidently incorrect answers. Study of PMBOK will enable the selection of the correct answer from the remaining two choices.

PMP Exam Study Tips

1. Read PMBOK, and PMP Exam Prep guide by Rita Mulcahy before attending the PMP certification course. This study will enable to obtain a better understanding of the PMP training. However, remembering the contents may be difficult on first reading.  These two books should be studied at least three times before a student can be sure to pass the PMP exam.

Questions at the end of each chapter of guide by Rita Mulcahy. Should be attempted, and result of each attempt be noted. The marks obtained on each reading will increase, till the marks are 75-80%, after which the PMP exam may be taken.

3. Memorize the following, which are considered important also for the PMP profession:

Formula of earned value management. Learn how to understand EVM formulas here.

Theories in HR project management.

Powers of project manager in projectised, functional, and matrix organizations.

7 Basic Quality Tools


5. Schedule PMP exam dates two months in advance so that the schedule of study is prepared without any rush.

6. Attempt mock exam available on the Internet or use RMC FastRack exam simulation software. Instructions to install it can be seen here

Actions During Tutorial

Six paper sheets and pencils issued at the beginning of the PMP certification exam should be utilized for writing important notes, which will be considered useful during the PMP exam. Notes may include important topics mentioned above. These notes may be written during the 15 minutes tutorial time. These notes should be adequately practiced during the PMP certification course and PMP exam prep, so that there is no problem in reproducing during the PMP certification test.

These were the top PMP tips for passing the PMP exam without risk. Hope you found them helpful.

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Sample Project Charter According to PMBOK

What is a Project Charter?

Project goals, objectives, stakeholders, and important team members are all listed in a document called a project charter.
It gives a precise knowledge of the project's scope, objectives, and anticipated outcomes and serves as a legal agreement between the project team and management.
The project charter serves as a road map for the entire undertaking and is produced at the start of the project planning phase.

Sample Project Charter

Project Title: [Project Title]

Project Manager: [Project Manager's Name]

Project Description: [Brief summary of the project's purpose and goals]

Project Objectives:

[Objective 1]
[Objective 2]
[Objective 3]
[Objective 4]
Project Scope: [Brief summary of what is included and excluded in the project scope]

Project Deliverables: [List of specific deliverables that will be produced as part of the project]

Project Timeline: [Estimated start and completion dates for the project]

Project Budget: [Estimated budget for the project]

Project Stakeholders:

[Stakeholder 1]
[Stakeholder 2]
[Stakeholder 3]
[Stakeholder 4]
Project Team:

[Team Member 1]
[Team Member 2]
[Team Member 3]
[Team Member 4]
Project Approval: [Name of the person or group that has authorized the project to proceed]

Project Risks: [List of potential risks to the project and the potential impact on the project if they occur]

Project Assumptions: [List of assumptions that have been made regarding the project]

Project Constraints: [List of constraints that may impact the project]

Project Success Criteria: [List of criteria that will be used to determine if the project is successful]

Project Communication Plan: [Brief summary of how project-related information will be communicated to stakeholders]

Project Management Plan: [Brief summary of the plan for managing and executing the project]

This is a sample project charter, therefore you can change it to meet the demands of your particular project by adding or removing certain sections.

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